Pierre Venter

The ISO 14001:2015 Environmental Management Standard introduced a strengthened requirement for adopting a “life cycle perspective” (LCP). This concept does not require organisations to perform full life cycle assessments, but it does require them to systematically consider the environmental aspects and impacts associated with every stage of a product or service’s life. In practice, this means evaluating upstream inputs, operational processes, downstream outputs, and end-of-life implications...

Customer focus is at the heart of ISO 9001:2015. It’s about understanding your customers’ needs, meeting their expectations, and continuously improving satisfaction. But how does this translate into practical steps for your organization? Let’s break it down. The Customer Focus Cycle Think of customer focus as a cycle that guides your organization from understanding needs to delivering satisfaction: Customer Requirements → Assessment → Planning → Delivery → Feedback → Improvement Step 1:...

Maintaining an ISO Management System should be about driving excellence, compliance, and continual improvement. However, in many...